TCOM is dedicated to offering our customers a Total Service Commitment.  This means we desire to go above and beyond what other companies can offer to ensure the highest level service possible.  In order to keep this promise we seek out your feedback on our service.  Please fill out this survey to enable us to consistently meet your needs.

Name
Call Date
Call ID
Contact Name
Service Rep
Equipment ID
Problem
Model             
Please contact me as soon as possible regarding this matter.
The office staff was courteous and helpful when I phoned to place a service call.
 
 
A Service Representative arrived in an acceptable time frame after the service call was placed.
 
 
The Service Representative appeared professional.
 
 
The Service Representative was friendly, courteous and attentive to my needs.
 
 
I believe that the Service Representative was well trained and thoroughly acquainted with repairing my equipment.
 
 
The Service Representative provided the work requested to my satisfaction.
 
 
The Service Representative provided clear information on his/her work before leaving.
 
 
TCOM makes me feel as though I am a highly valued customer.
 
 
I am satisfied with the overall experience with TCOM.
 
 
I would recommend TCOM service to others
 

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